Every purchase on Deagz provides immediate access to a physical item once payment clears. Because items are shipped quickly—and can be used within days—refunds are limited to specific scenarios where the item cannot be delivered or is damaged as intended.
Please read the guidelines below carefully before submitting a request. They ensure we protect our customers, partners, and suppliers while resolving legitimate issues quickly.
Once a physical item is shipped, the sale is typically final. Fast delivery makes it impossible for us to confirm that an item has not been received, used, or shared elsewhere.
By purchasing, you confirm that the shipping address is correct, you are purchasing for the correct region, and you understand how to receive and use the product.
Contact us immediately (within 24 hours) if you experience any of the following verified issues:
- The item is damaged, defective, or not as described upon delivery.
- Your order was charged but the item was never shipped.
- A duplicate order was placed accidentally for the same product during the same checkout session.
- We mistakenly shipped an item for the wrong region based on the product listing.
In these cases we will first attempt to resolve the issue or reissue working access. If that is not possible, a refund will be issued to the original payment method.
- Items that were successfully delivered and received in good condition.
- Items that were damaged due to customer misuse or improper handling after delivery.
- Items that were lost or stolen after delivery due to customer negligence.
- Customer regret, change of mind, or purchasing the wrong item without contacting support first.
- Items that were opened or used and cannot be resold.
All refund or replacement requests must be submitted within 24 hours of purchase. Requests after this window are declined automatically unless the delay was caused by our platform outage.
Tip: Inspect your item as soon as you receive it. If an issue arises, gather photos of the damage and contact support immediately.
- Contact us within 24 hours of purchase.
- Include your order ID, date/time of purchase, and the affected product name.
- Attach clear photos of the damaged or defective item (in English if possible).
- Provide any requested evidence from the shipping carrier or packaging showing the issue.
- Allow our team up to 48 hours to investigate with suppliers or carriers.
We collaborate directly with suppliers and carriers to validate delivery status. Most investigations finish within 48 hours. Complex cases (region locks, reseller audits) may require up to 7 business days.
If an item is confirmed defective or inaccessible, we reissue access. If no stock exists, we refund the transaction minus non-refundable processing fees charged by the payment gateway.
Initiating a chargeback without contacting us first may result in immediate account suspension, blacklisting of payment methods, and blocking of future purchases. Provide us the chance to solve the problem—most access/activation issues are resolved through replacements.
We share fraud data with payment networks and law enforcement when necessary to combat stolen cards.
Accounts terminated for violating Terms of Service, sharing sensitive access details, or abusing support investigations for free products are not eligible for refunds or future purchases.
We reserve the right to rescind access or close accounts linked to fraudulent behaviour, reseller activity, or systematic chargebacks.
Need help with delivery or access? Reach out within 24 hours and include all requested information so we can assist quickly.
Effective January 2025. Policy updates will be posted here—check back for the latest guidance on fast physical delivery, replacements, and refunds.