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REFUND & REPLACEMENT POLICY

Last updated: January 2025

INSTANT DIGITAL DELIVERY
CD Keys Revealed Immediately

Every purchase on Deagz unlocks a unique game activation code as soon as payment clears. Because the key is visible instantly—and can be redeemed within seconds—refunds are limited to specific scenarios where the code cannot be used.

Please read the guidelines below carefully before submitting a request. They ensure we protect our customers, partners, and suppliers while resolving legitimate issues quickly.

1. DIGITAL GOODS ARE NON-REFUNDABLE

Once a CD key is displayed, emailed, or downloaded, the sale is typically final. Instant delivery makes it impossible for us to confirm that an unused key has not been redeemed or shared elsewhere.

By purchasing, you confirm that your system meets platform requirements, you are purchasing for the correct region, and you understand how to redeem the product (Steam, Epic, Battle.net, etc.).

2. ELIGIBLE FOR REPLACEMENT OR REFUND

Contact us immediately (within 24 hours) if you experience any of the following verified issues:

  • The key is invalid or already redeemed at the moment of first activation.
  • Your order was charged but no key was delivered to the dashboard or email within 15 minutes.
  • A duplicate order was placed accidentally for the same product during the same checkout session.
  • We mistakenly delivered a key for the wrong platform or region (e.g., RU/CIS vs Global) based on the product listing.

In these cases we will first attempt to reissue a working replacement key. If that is not possible, a refund will be issued to the original payment method.

3. NOT ELIGIBLE FOR REFUND
  • Keys that were successfully activated according to publisher records.
  • Failed activation due to using VPNs, unsupported regions, or violating platform terms.
  • Account bans, anti-cheat flags, or revoked licenses after a successful activation.
  • Customer regret, change of mind, or purchase of the wrong title without contacting support first.
  • Inability to run the game due to local hardware/software limitations not caused by the key itself.
4. SUBMISSION DEADLINES

All refund or replacement requests must be submitted within 24 hours of purchase. Requests after this window are declined automatically unless the delay was caused by our platform outage.

Tip: Redeem the key as soon as you receive it. If an issue arises, gather screenshots of the error message and contact support immediately.

5. HOW TO REQUEST HELP
  1. Visit the support centre or Discord within 24 hours of purchase.
  2. Include your order ID, date/time of purchase, and the affected product name.
  3. Attach clear screenshots of the activation error or issue (in English if possible).
  4. Provide proof that the key has not been redeemed previously (publisher message or error code).
  5. Allow our team up to 48 hours to investigate with suppliers or publishers.
6. INVESTIGATION & RESOLUTION

We collaborate directly with publishers and distributors to validate key status. Most investigations finish within 48 hours. Complex cases (region locks, reseller audits) may require up to 7 business days.

If a key is confirmed defective, we reissue a new one. If no stock exists, we refund the transaction minus non-refundable processing fees charged by the payment gateway.

7. CHARGEBACKS & FRAUD PREVENTION

Initiating a chargeback without contacting us first may result in immediate account suspension, blacklisting of payment methods, and blocking of future purchases. Provide us the chance to solve the problem—most invalid key claims are resolved through replacements.

We share fraud data with payment networks and law enforcement when necessary to combat stolen cards or key trafficking.

8. ACCOUNT SUSPENSIONS

Accounts terminated for violating Terms of Service, sharing unrevealed keys, or abusing support investigations for free products are not eligible for refunds or future purchases.

We reserve the right to rescind keys or close accounts linked to fraudulent behaviour, reseller activity, or systematic chargebacks.

9. CONTACT & SUPPORT CHANNELS

Need help with a key or delivery? Reach out within 24 hours and include all requested information so we can assist quickly.

Support Centre

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Effective January 2025. Policy updates will be posted here—check back for the latest guidance on instant digital delivery, replacements, and refunds.